Most small businesses lose work to the phone, not to competitors. A caller gets voicemail at six, or an engaged tone at nine, and rings the next name on the list. The AI receptionist closes that gap. It answers in under a second with a natural UK voice, holds a real conversation rather than a menu, books or moves appointments, takes a proper message, and transfers to a person — with the context — when a call needs one. We set it up for your business, connect it to your calendar and systems, and look after it.
From day one it answers every inbound call on your existing number — no new line, no queue, no “press 1”. It knows your hours, services and how you like things done, and it answers from your own documents and FAQs rather than the open internet. It books, cancels and reschedules straight into your calendar, takes card payments or deposits securely during the call, updates your CRM, and when a message is what’s needed it takes the right one: name, number, reason, urgency. It switches language when a caller does, and every call is recorded, transcribed and summarised so nothing is lost.
The same agent works outbound. It can ring back a web enquiry within minutes, while the person is still on your site. It can run reminder and confirmation calls the day before appointments, chase quotes, and re-contact lapsed customers — inside calling hours, with retries and opt-outs handled properly. Put it on your website as a voice or text chat widget and it answers there too, with a photo or screen share when that helps. Calls, chat, SMS and WhatsApp land in one inbox your team can see, and a person can take over in the same thread.
It is not there to keep callers away from you. When a call needs a person — a complaint, an unusual request, an emergency — it transfers warmly to whoever you choose, passing on what has been said. You can listen in or step into a live call, read any transcript, and change how it behaves in an afternoon rather than a project. The platform underneath is a UK enterprise conversational-AI platform built for regulated businesses — ISO 27001 and Cyber Essentials Plus certified, UK GDPR by design — whose published case studies include a financial-services firm going from 104 missed calls a day to zero, with 73% more new business. You deal with Enablai: we scope it, configure it, connect it to your systems, train your team and stay your first point of contact. Pricing is a simple monthly fee, agreed in writing before anything goes live.
What you get
- An AI receptionist live on your existing phone number, answering 24/7 in under a second
- Set up for your business — hours, services, FAQs, booking rules and escalation paths — answering from your own documents
- Booking, card payments and CRM updates handled during the call (Calendly and HubSpot out of the box; other systems by integration)
- Outbound: enquiry call-backs within minutes, appointment reminders and re-contact campaigns, compliantly scheduled
- A branded voice or text chat agent on your website, live in an afternoon
- Recordings, transcripts and summaries of every conversation, plus one shared inbox for calls, chat, SMS and WhatsApp
- A monthly review of calls and outcomes, with Enablai as your single point of contact
Who this is for
Dental and medical practices, clinics, salons, trades, letting and estate agents — any business of 2 to 50 people that misses calls out of hours or when the front desk is busy, and knows each one is a lost booking. Also for teams who answer the phone fine but want enquiries followed up faster than a person can.
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